Customer supportWithdraw or
Withdraw or
cancel a request.
Use this dedicated page to notify ARCS that you wish to exercise a statutory withdrawal right, cancel a service or raise a refund concern.
Consumer rightsA clear way
A clear way
to contact us.
For eligible distance contracts, consumers typically have a statutory 14-day withdrawal period, with exceptions and conditions for completed services and digital content.
Read the full refund and cancellation policy for the applicable distinctions.
How your request is handled
Submit the form to notify ARCS. We will review the booking or contract details and respond using the email address you provide. Your statutory rights are not dependent on prior approval.
Direct contact
Send an email instead
You may also notify ARCS by email at support@archs.online. You do not need to use this online form to exercise a valid withdrawal right.
Withdrawal / cancellation
Complete the relevant details below.